HOW TO USE THE OUTCOMES MATRIX

The outcomes matrix is a tool to help social investment financial intermediaries (SIFI’s) and social sector organisations to plan, measure and learn about their social impact. It aims to develop common ground and language for social investment and impact assessment in the social sector.

The outcomes matrix represents a map of need in the UK. It has been designed from a beneficiary perspective and includes nine outcome areas which reflect what a person needs to have a full and happy life. The outcomes and measures are not intended to be prescriptive or exhaustive but should provide a helpful starting point for organisations to consider their social impact.

Each outcome area is split in to changes at the individual level and changes for community, sector and society. Measures to gather evidence about social impact can downloaded under the further detail link in each outcome area.  We have also developed documents which include the main outcomes and measures for specific beneficiary groups. These can be downloaded by clicking on the relevant beneficiary group below.  For further information please see our guidance

People experiencing long term unemployment

Homeless people

People living in poverty and/or financial exclusion

People with addiction issues

People with long-term health conditions/life threatening or terminal illness

People with learning disabilities

People with mental health needs

People with physical disabilities or sensory impairments

Voluntary carers

Vulnerable parents

Vulnerable children (including looked after children)

Vulnerable young people and NEETs

Older People (including people with dementia)

Ex/Offenders

People who have experienced crime or abuse

The BSC Outcomes Matrix was developed in partnership with New Philanthropy Capital, the SROI Network, Triangle Consulting and Investing for Good.  The content of the updated matrix and measures is based on work previously completed by a few of our partners, found here: outcomes maps.

 

INDIVIDUALS

COMMUNITY, SECTOR & SOCIETY

Employment, training and education

The person is in suitable employment, education, training or caring work.

Jobs, education and training opportunities are available for everyone.

further detail

Has developed the necessary soft skills and attitude through employment, education or training (including social skills, attitude and motivation)

Has developed the necessary technical (hard) skills through employment, education or training (including literacy and numeracy, job search skills and job-specific qualifications)

Has found a way to address barriers to employment, education or training (including childcare, disability or benefits issues)

Is in suitable employment, education or training and has the on-going support to maintain it if necessary

High quality employment, training and education within a healthy local economy

Public policy and expenditure that supports good quality employment, training and education

Strong corporate and institutional governance

Strong public awareness and participation in matters relating to education and employment, and good sectoral understanding of how to address them

Housing and local facilities

The person has a suitable and secure place to live, affordable utilities and access to local facilities and transport.

Investment and availability of different forms of tenure ensure that all housing needs can be met now and in the future

further detail

Has a secure and suitable place to live in fit condition

Has access to local shops, transport, facilities and recreation

Has the skills needed to manage and keep a place to live

Is motivated and able to live as independently as possible, and has the on-going support to maintain that if necessary

Provision of adequate, affordable accommodation

Provision of adequate, affordable accommodation

Public and corporate policy and expenditure that supports good quality housing and local facilities

Strong public awareness and participation in matters relating to housing, and good sectoral understanding of how to address them

Sufficient accessible and affordable transport, utilities and local facilities

Income and financial inclusion

The person has sufficient income to meet their essential needs and access to suitable financial products and services.

Everyone reaches an optimum level of income for health and well-being, and income differentials support social cohesion.

further detail

Has access to appropriate financial advice, products or services

Has sufficient sustainable income, including benefits if appropriate

Is managing finances well

Ethical responsible and suitable financial services and products are available to all

Income equality

Public and corporate policy and expenditure that supports fair income and financial inclusion

Strong public awareness and participation in matters relating to financial inclusion, and good sectoral understanding of how to achieve it

Strong public financial capability, literacy and management, and understanding of legal matters

Physical health

The person looks after their health as well as possible. The person recovers as quickly as possible, or if recovery is not possible, their health and quality of life are maximised.

Good general physical health across the population

further detail

Enjoys good support and quality of life in relation to any long-term conditions

Has a positive experience of healthcare and attitude toward own physical health

Looks after physical health, maintains a healthy lifestyle and keeps safe

Makes use of the health services to recover from episodes of ill-health or following injury

Equal access to good quality, safe health and social care services

Healthy and physically active people and communities

Public and corporate policy and expenditure that supports good physical health

Strong public awareness and participation in matters relating to physical health, and advanced sectoral understanding of what makes for good health

Mental health and well-being

The person has a sense of well-being. Those who experience mental illness recover where possible and lead a positive and fulfilling life even if symptoms remain.

Good mental well-being and life satisfaction across the population

further detail

Enjoys good support in relation to any mental health problems

Has a positive experience of care and a good understanding of own mental health and emotional well-being

Has a sense of purpose, engages in meaningful and fulfilling activity, and has aspirations for the future

Has confidence, emotional balance and is resilient in the face of difficulties

Equal access to good quality mental health services

Good mental health and well-being

Public and corporate policy and expenditure that supports good mental health and wellbeing

Strong public awareness and participation in matters relating to mental health and well-being, and good sectoral understanding of how to optimise it

Family, friends and relationships

The person has appositive social network that provides love, belonging and emotional practical support

A society that supports and encourages families and/or good personal relationships

further detail

Enjoys positive and constructive relationships with others

Family, partners, friends and carers of those with specific needs are supported

Feels and is socially connected

Has the skills, strategy and support to maintain and manage relationships

A resilient society with meaningful connections

Good quality services for family, friends and relationships

Public and corporate policy and expenditure that supports families, friends and relationships

Strong public awareness of the value of families, friends and relationships, and good sectoral understanding of how to build them

Citizenship and community

The person lives in confidence and safety, and free from crime and disorder.  The person acts as a responsible and active citizen and feels part of a community.

Stronger, active, more engaged communities

further detail

Does not discriminate against others, and is not discriminated against, on grounds of ethnicity, religion, gender, sexual orientation or disability

Feels they have a stake in their community and society at large, and makes a conscious contribution

Has a positive perception of local community and area

Stays within the law and has addressed any offending behaviour

Understands their rights and responsibilities as a citizen

Public and corporate policy and expenditure that supports citizenship and communities

Strong and safe communities

Strong public participation in citizenship and communities, and good social cohesion

Arts, heritage, sport and faith

The person finds meaning, enjoyment, self-expression and affiliation through informed participation in the arts, sport and/or faith.

A thriving cultural landscape with high levels of participation and engagement

further detail

Develops cultural skills and confidence in areas that interest them

Finds meaning and fulfillment from engaging with arts, heritage, sport and faith

High quality, affordable, accessible and inclusive cultural services available to all

Public and corporate policy and expenditure that supports the arts, heritage, sport and faith

Strong public awareness of and participation in the arts, heritage, sports and faith

Conservation of the natural environment

The person has an appreciation of the natural environment and plays their part in protecting it, including reducing their carbon footprint

The natural environment is protected for the benefit of people, plants and animals and habitats, today and in the future.

further detail

Accesses and enjoys the natural environment and heritage

Understands the importance of and reduces personal impact on the natural environment

Conservation of Natural Spaces

Public and corporate policy and expenditure that supports the natural environment

Recycling, waste and sustainable water use

Strong public awareness of and engagement with the natural environment, and good sectoral understanding as to how to sustain it

Sustainable Agriculture

Sustainable buildings and transport

Sustainable energy